Residencial Las Norias

“A peaceful spot it a wonderful garden”

Las Norias is set in a wonderful garden. Very well kept by the gardeners .We had a beautiful bungalow though parts of it in need of maintenance .It is a haven of tranquility with a fantastic view of the mountains/sea . Bread is delivered 6 days a week .Really you need a car. Two great restaurants i… Plus

Las Norias is set in a wonderful garden. Very well kept by the gardeners .We had a beautiful bungalow though parts of it in need of maintenance .It is a haven of tranquility with a fantastic view of the mountains/sea . Bread is delivered 6 days a week .Really you need a car. Two great restaurants in walking distance. Books can be borrowed.A very tranquil relaxing spot. Helpful that washing up liquid is given. Towels/bed linen changed regularly. It was a pity that the heating and water feature at the lower pool were broken.My impression is that something has changed since my glowing review of three years ago. Celia was exceptionally helpful to us that time. We only saw her fleetingly this time. I felt of little value when the young person on reception could not raise her eyes from the computer screen when speaking to me. The heating and water feature is broken at the lower pool. We were quite chilly in the evening and in need of some sort of heating .The apartment was clean though don't look under the bed / settee or on top of the fridge. Our apartment badly need maintenance -kitchen drawer units dropping off etc sofa needs cleaning. Had to e mail 3 times to get a reply to an e mail. The property is really good though previously I rated it exceptional.

Moins

“Difficult to review as we didn't end up staying here.”

As a couple of people have said on Tripadvisor they did not get to stay here. We booked and paid for a one bed bungalow,I emailed Las Norias before we left for directions and also asked if it was true that we may not be staying at Las Norias they sent me directions but didn't answer my question,but… Plus

As a couple of people have said on Tripadvisor they did not get to stay here. We booked and paid for a one bed bungalow,I emailed Las Norias before we left for directions and also asked if it was true that we may not be staying at Las Norias they sent me directions but didn't answer my question,but have other people have said we had to meet them at a nearby restaurant. We were met promptly and taken to apartments called Casa Bella we were given a studio apartment not a bungalow. At first we were a little put out was not told why we were not staying at Las Norias or indeed where it was. The apartment was basic but spotless wonderful views beautiful gardens and swimming pool WiFi was excellent and if this had been what we had booked we would have been very happy, just think the management should tell you what you are booking so you can make a choice. We did have a problem with a mattress having a whole in it and they changed that in a couple of days. Our stay was 10 days we had towel change every two days but no linen change or clean while we were there. The location was perfect for touring La Palma which is beautiful would come back to the area I would stay here again if they could confirm exactly where we were stay.

Moins