Travel Charme Strandhotel Bansin

“Perfect hotel for families.”

We were here for our second visit and were not disappointed. This is an excellent hotel that thinks of many details to make a stay unforgettable for its guests (in particular, families). We were only very disappointed that the kid’s play/drawing area which was overseen by a staff member in the ma… Plus

We were here for our second visit and were not disappointed. This is an excellent hotel that thinks of many details to make a stay unforgettable for its guests (in particular, families). We were only very disappointed that the kid’s play/drawing area which was overseen by a staff member in the main dining area is no longer available. They simply don’t offer it any more. This was gold to us during our first stay - simply being able to drink our morning coffee in peace while our child played. Without this, every mealtime was extremely stressful since after their quick time eating, our kids created havoc and wanted to run around and do something. This kid’s area was one of the main reasons we came back to the hotel. I really hope they consider re-instating this!!! We actually didn’t have dinner in the main restaurant because of this and ate downstairs because the kids could be louder and run around there. We missed out on many delicious buffets… Pros: -the room was incredible. They accommodated our room request. We were so grateful! The view was stunning (ocean and forest). -the food and breakfast are of extremely high quality (excepting the Patio restaurant downstairs which we found mediocre, although the drinks were good). -excellent pool area and spa, ocean views, warm enough to swim in, too cold for my baby but great for the 5 year old. -wonderful kids club. Jola did a great job. Good activities. The addition of a soft play room and toddler room was great since the kid‘a club itself is only accessible for children 25 months and up. -beautiful fine sand beach out front, to the left it’s all wild and natural. -excellent staff and front of house staff. The main guy there was very experienced and solved problems with ease and professionalism. -worth the money. You get so much and have such a relaxing stay, it’s totally worth it. -Bollerwagens available to use. Bikes available to rent at a reasonable price. Cons -that vanished kid’s play area in the main restaurant

Moins

“Perfect stay - Kids felt special & respected”

My husband and I planned a spontaneous getawat on saturday morning.. we called the hotel to book and then checked in later the same day. Aside from being a bit confused about the street numbers as some of the numbers on the right side are actually for the beachside promenade down below.. (you need … Plus

My husband and I planned a spontaneous getawat on saturday morning.. we called the hotel to book and then checked in later the same day. Aside from being a bit confused about the street numbers as some of the numbers on the right side are actually for the beachside promenade down below.. (you need to drive to the end of the street to get there), we had a wonderful and polite check in. We travelled with our 18 month old son who felt very special because at the check-in desk there was a big soft "Captain Sharky" waiting for him.. and the front desk handed him his own welcome envelope :-) Once we arrived in the room, he ran straight to the kiddy cot which had childrens decor, a kiddy towel and the best part.. a gorgeous little yellow kiddy bath robe which he tried on immediately. The room was really large and spotlessly clean, with a huge balcony and ocean view :-) Moments later 2 staff arrived with a fruit platter for me.. as I am also pregnant my husband had arranged a special package as a surprise.... this included the fruit platter, a facial and a foot massage.. as well as a bag of products (goodies) for pregnant woman by "Bellybutton" which they gave me after my treatments at the lovely Spa. The spa staff were really sweet.. I felt totally relaxed. There breakfast (included) was sensational... wear your sun glasses and try to get a seat at the window wall to enjoy the water views.... Our son was given his own kiddy place mat, napkin and cutlery.... he felt VERY special indeed. There is also a private dining room for kids attached to th emain dining area.. a little "Captain Sharky" resteraunt.. it has toys and the tables are set up for meals (like in a crech or day care). Additionally, there is a <2 yr olds play room.. and for 2yrs and over there is a kiddy club. You can get all the kiddy things you need (eg baby phone, prams etc) from reception. Our room already had a baby change mat and nappy disposal bin on arrival (without us asking). The only negatives were the taste of the room service (service was very friendly though) and mini-bar .. oh an dthe fact that we had to pay and extra Euro8 per day for secure parking under the hotel (this should be free surely?). The fish I ordered for a late dinner (as our b aby fell asleep) was not that thrilling.. and my husband opened the mini bar to get some chocolate and complained that the note said he had to go to reception for it (not fun when you are already in your bathrobe). Our son insisted on going to sleep in his "kiddy bathrobe" which was very cute. We had easy beach access and had a great time there.. there is also a play area for kids just at the beach... All in all.. it was the perfect spontaneous get-a-way and aside from the mini-bar/ fish dinner that I was not fond of, it was really faultless. As a final few points for context, i've worked in 54 countries and spent 10 yrs in hotels so I am quite fussy... this was not "designer" or anything.. but somehow it was just perfect for a family and extremely relaxing... the little extras that treat children like special guests makes it fabulous for the parents to relax. They offer all sorts of services including baby sitting on request as well... and although there were many kids at the hotel they were never in the way and it never felt crowded at all. We never go to the same hotel twice however we're going to make an exception and go back to this one :-)

Moins

“Bon hôtel de famille”

Nous avons passé sept jours avec la famille, 2 enfants 7 et 9, au début du mois de juin. Les enfants ont adoré l'endroit, notamment la piscine couverte puisque le temps n'était pas encore très froid. Il y avait aussi un club pour enfants agréables, même si nos enfants étaient un peu trop vieux pour… Plus

Nous avons passé sept jours avec la famille, 2 enfants 7 et 9, au début du mois de juin. Les enfants ont adoré l'endroit, notamment la piscine couverte puisque le temps n'était pas encore très froid. Il y avait aussi un club pour enfants agréables, même si nos enfants étaient un peu trop vieux pour y aller tous les jours. Aussi, c'est un peu difficile d'arriver à monter et descendre à travers un long couloir. La plage est juste de l'autre côté de la promenade et vous invite pour d'innombrables balades et jeux de balle. Pour les adultes il y a un spa et un sauna pour se relaxer après une journée autour de l'île Usedom. Ils ont aussi des activités comme Pilates. Les chambres sont spacieuses, lumineuses et très propres, y compris les salles de bains. Qu'est-ce qu'un peu agaçant est le couvercle en plastique sur le matelas sous les draps qui vous fait transpirer la nuit : utile pour les petits enfants. La nourriture est très bonne, avec un buffet aux couleurs changeantes, en particulier proposant différentes variétés de poissons. Ils offrent aussi convenable des plats à la carte. Car le problème avec buffet chaud est que c'est agréable à seulement une demi-heure, et en général, nous étions en retard, on s'est avéré à commander le plat principal à la carte de la cuisine. Comme ce que nous avons apprécié le dîner. Le bar était agréable et les enfants ont adoré les boissons non-alcoolisées ainsi que notre apéritif. Aussi, lorsque les serveurs dans le restaurant 90, l'anniversaire de notre fille, ils avaient la table très joliment décoré. La décoration intérieure de l'hôtel on se sent un peu vieillot (et nous avons entendu dire qu'ils ont l'intention de faire quelques travaux). Nous nous sommes sentis en particulier qu'il n'y a pas d'endroit que vous invite à passer du temps le soir, ou même pendant la journée. lieu de l'incendie, le centre naturel de n'importe quel salon, est bizarrement situé dans un couloir et n'était pas allumé malgré les températures froides. Le mobilier dans le coin bar est étrangement mis telles que vous finirez assis dos à dos avec d'autres clients. Aussi, le spa pourrait offrir un verre ou un thé et être effectuées plus évocateurs avec de petites choses comme des bougies. Le service n'est pas toujours très bon, parfois les serveurs manque attention - puisque c'est un buffet ils juste dérangé pour débarrasser les tables ne recherchent les clients qui peuvent demander de l'aide. Une autre chose qui était étrange pour nous était que les fois précoces de tous les cours de fitness, beaucoup trop tôt pour nous faire participer. Encore, l'endroit est probablement mieux que beaucoup d'autres et nous le recommandons à d'autres personnes, en particulier quand on voyage avec des enfants petits.

Moins

“Easter holidays at Travelcharme in Bansin”

We stayed at this hotel for 4 days over the Easter break. The location is very nice, right by a sandy beach and a long beach promenade. The hotel has good facilities for families with young children. Our room (which was a familiy room) was large with a lot of cupboard and drawer space. We did th… Plus

We stayed at this hotel for 4 days over the Easter break. The location is very nice, right by a sandy beach and a long beach promenade. The hotel has good facilities for families with young children. Our room (which was a familiy room) was large with a lot of cupboard and drawer space. We did think however that the service in many respects did not reach the level of a 5 or even a 4 start hotel. Service was very often not forthcoming and friendly as we have exprienced in other hotels of a similar level and price category. in particular, we found that reception staff were not helpful or forthcoming with information on the hotel and the facilities unless specifcally asked. For instance on arrival we weren't given any information on facilities and opening times as we have experienced in other similar hotels. At dinner time, when a table was reserved for us in the restaurant, we had to ask on each occasion to be provided with two highchairs or cushions for the seats. It made us feel uncomfortable having to ask for this thereby causing disruption around us when highchairs should have bee at our table before our arrival. We feel that significant improvement is required to the service and the attitude of the staff to make this hotel truly a 4/5 star hotel and justify the price tag of a stay. Note that non-German speakers (like my husband) may find it hard to make themselves understood. In terms of the childcare (which the hotel advertises it provides in the form of the kids club), the hotel advertises this to be from 2 years old. In reality, we found the childcare arrangements not to be adpated to very young children. If children were happy to stay at the kids' club there were carers there to look after them and a selection of toys. However, no effort was made to make the very young children feel welcome when they first arrived at the club each time. This we felt made the childcare arrangements not appropriate for such young children. To us there was a marked discrepancy between what the hotel advertised on its website and other promotional materials and what the staff on the ground actually practised. They also had a policy of not changing children's nappy and would call parents to do the nappy change. Naturally, after a nappy change our two year olds were not happy for us to leave again and staff would ask us to take them with us. The pool and sauna area is exceptionally clean (as is the rest of the htoel) but the pool is quite small for the size of the hotel and considering that it is shared between everyone (one pool only - it's also advertised as being the hotel's spa pool) and no tea or other refreshments are served in the sauna area. As a spa it was disappointing and during school holidays in particular the pool and surrounding deck chair area is probably usually crowded with children. We enjoyed being able to borrow bikes and buggies and the promenade and beach is ideal for walks and bike rides with young children. Food was good and we would recommend the dinner buffet. Overall an enjoyable experience but not the standard we expected on the basis of the info contained on the hotel's website and the price tag. We would recommend the hotel to people with young children but would point out these downsides.

Moins