Plaza Schwerin, Sure Hotel Collection By Best Western

“Nice spacious renovated room”

Our newly renovated room on the 4th floor was spacious and modern. However, it lacked storage space in the bathroom which had plenty of tiled walls without hooks or shelves. The hotel is under renovation and work begins about 10.00a.m. so don’t expect to sleep in over the noise of the power tools. … Plus

Our newly renovated room on the 4th floor was spacious and modern. However, it lacked storage space in the bathroom which had plenty of tiled walls without hooks or shelves. The hotel is under renovation and work begins about 10.00a.m. so don’t expect to sleep in over the noise of the power tools. Our window looked onto the railway line, and we did hear the infrequent trains throughout the night. The hotel is less than 2 kms walking distance to the Schwerin Castle and the old town. A couple of small complaints, the hotel would not change our 50 Euro note into smaller denominations, I was told that was because “the boss would be angry”. I asked for a cup of ice to take to our room on the first night and the request was refused. The request was made at reception and initially the man said he would get it, then someone from a rear office said something to him and I was told that they had no ice. On our second night, I asked the bartender for ice to take to my room and it was provided. I expect to be able to get ice at a hotel that charges the price we paid here despite whether I ask the bar tender or the person at reception.

Moins

“Not good but not so bad”

Once we arrived we were met by a nice man in the reception. At the fifth floor the outer door should be opened by card, but the card wasn’t working - Back again. The room is very nice and quiet, but the cleaning is not as good as expected. They change your towels, make the bed at empty the bins… Plus

Once we arrived we were met by a nice man in the reception. At the fifth floor the outer door should be opened by card, but the card wasn’t working - Back again. The room is very nice and quiet, but the cleaning is not as good as expected. They change your towels, make the bed at empty the bins. That’s it We made a note in German that power should not be shut off, due to our cooling box. Despite that it was shut off, and our food was too hot. Next day we advised reception not to switch it off, and then we didn’t get any cleaning. In general staff tries to be friendly, but not always with success, because they deny to talk / understand english. I think it is a general attitude in Germany. The male servant in the restaurant Sunday evening attitude was awful. He passed us several times without asking us into the restaurant, thus the sign said “please wait” So happy it was the last evening. I can’t see myself visiting this place again, neither the hotel.

Moins

“If you are not to picky”

Big hotel and big nice rooms if you choose junior suite. But our air conditioning did not work so 22.30 in evening we had to change room and got an upgrade to an even bigger room with two toilets. There it was really nice staff, and helping. Though the cleaning was to wish for in both rooms. I eve… Plus

Big hotel and big nice rooms if you choose junior suite. But our air conditioning did not work so 22.30 in evening we had to change room and got an upgrade to an even bigger room with two toilets. There it was really nice staff, and helping. Though the cleaning was to wish for in both rooms. I even borrowed a vacuum cleaner in the first room to get it cleaned. In second room was a bit late to do so but even dirtier. Black hair on toilet and floor. Garage under hotel which was good. It takes 25 min to walk in to the center or to castle.

Moins

“Breakfast and cleanliness should be improved”

The Hotel was not as I expected. Breakfast was not good. It was too expensive with 17€! Because of a power outage we had no electricity for 7 hours. It was 32 degrees, there was no air conditioning and we were on the fourth floor. In the end we were only reimbursed 20% of the overnight stay!