Tunnel Mountain Resort

“Day off”

Nice resort Included bus ticket for the length of your stay .Bus stop right by hotel. Excellent service .We stayed in studio queen . Fireplace ,nice kitchen Balcony Nice place Checking in was easy Super efficient staff Friendly We will be back soon

“Good beds, full kitchen, pool wasn't great”

We stayed at 3 queen beds with loft. 3 adults and 2 youths were comfortable. Beds were good. There was no place to hang towels in a half bathroom in the loft. For shower, hotwater kept run out. We had to space between ppl. We cooked every night and the kitchen could be stocked better. It's a small… Plus

We stayed at 3 queen beds with loft. 3 adults and 2 youths were comfortable. Beds were good. There was no place to hang towels in a half bathroom in the loft. For shower, hotwater kept run out. We had to space between ppl. We cooked every night and the kitchen could be stocked better. It's a small one person kitchen with dishwasher, stove and sink. Knives were very dull but there were enough dishes and cups. Housekeeping comes daily to take out trash. Parking spot right in front of the suite. Pool was very disappointing. It's not warm enough and there were no hot tub or sauna near the pool to keep you warm. Although sauna is in the different building, it's unrealistic to walk in bathing suit in below 15 degrees. Change room and shower booths were in downstairs from the pool and stairs were so filthy. One of the women's shower was not working. I don't recommend to use the pool facilities. Overall, for the price, it's good if you have a vehicle.

Moins

“Mixed feelings - great place, but subpar cleaning standards”

I stayed at Tunnel Mountain Resort with my sister and two nephews over the holidays (4 nights). We originally really liked the place, but found out that their cleaning procedure is not up to standard (see below). We very much enjoyed location and the room we booked (studio with kitchen) was well de… Plus

I stayed at Tunnel Mountain Resort with my sister and two nephews over the holidays (4 nights). We originally really liked the place, but found out that their cleaning procedure is not up to standard (see below). We very much enjoyed location and the room we booked (studio with kitchen) was well designed with one bed on each side of the unit and a large enough bathroom. The staff was nice and quickly responded to a couple of requests we made (additional blanket, more dishwasher soap). However, we noticed the floor was fairly dirty and when I inquired at front desk, they said that they only clean the floors upon request (otherwise they only vacuum). This was the first time I ever heard of such a "clean upon request" policy. I asked politely on three different occasions for the floors to be cleaned only to find out they did not actually clean it. It leaves you wondering what else is not properly cleaned. Also, the fire alarm went off every time we cooked (the burners had left over food, same for toaster) and the coffee maker was in dire need of a good cleaning (it kept on clogging). There were only four plates, four bowls, etc. so we had to continually clean the dishes. That said, we would still stay at this hotel, knowing that we can live with these inconveniences and keeping in mind that this option is still a good value for money in Banff.

Moins

“Good location but needs some maintenance”

We stayed in a loft room over the thanksgiving weekend in October. We really liked the location away from Banff downtown because it is a lot quieter. Mixed feelings about this resort - we loved the location and staff but the accommodation and the amenities could really use an upgrade/repair. Our … Plus

We stayed in a loft room over the thanksgiving weekend in October. We really liked the location away from Banff downtown because it is a lot quieter. Mixed feelings about this resort - we loved the location and staff but the accommodation and the amenities could really use an upgrade/repair. Our living room faced the valley and forest - lovely. Strangely, we had no chairs on the patio overlooking the gorgeous view. Both bedroom windows faced the courtyard/parking lot which can get noisy. The kitchen has a full stove/oven and a full size fridge- no counter top space to speak of. As another guests mentioned - kitchen supplies are varied and some things aren’t provided (no baking sheets for the oven). Small dishtowel, no paper towels. The place is a bit rundown - Our dishwasher didn’t wash, we had a leak in the lower bathroom, there was a problem with a fireplace flue. The decor is sad and dated and not always clean - you kind of get a sense that things are grubby. Our daughter used the pool located in a building with the reception- it was pretty small and kind of sad. The steam room and sauna are located in a different building across the parking lot from the pool. Both are pretty gross - steam room smelled terrible. The hot tub has not been open for a long time. The beds were comfortable though and the staff is very friendly. We forgot our bear spray at home and super appreciated the hotel lending us bear spray at no charge (only charged if used).

Moins