Sheraton Chapel Hill Hotel

“Go to in Chapel Hill”

Excellent hotel very convenient to UNC. We stayed this week for a camp at UNC and loved the location, modern decor, comfortable beds, and proximity to the university. Parking was pretty good, lots of restaurants very close, and everything was very clean. Staff was friendly and helpful. I love hav… Plus

Excellent hotel very convenient to UNC. We stayed this week for a camp at UNC and loved the location, modern decor, comfortable beds, and proximity to the university. Parking was pretty good, lots of restaurants very close, and everything was very clean. Staff was friendly and helpful. I love having a concierge lounge and I suspect weekends with kids are busy, but my only complaint was perhaps more than one person working the lounge. Coffee was out, juice was out, food not quickly replenished, but when it was it was all good with more hot options than expected for a lounge breakfast. I would definitely stay here anytime I am in chapel hill.

Moins

“Ideal Hotel and Professional Front Desk!”

Front desk is amazing! Thank you to Erica, Russetta, manager on front desk, maintenance and housekeeping! Hotel is very clean, any issues resolved quickly, and location is ideal! We have stayed here over a dozen times and are planning our next trip in August. A special thank you to Erica and Russet… Plus

Front desk is amazing! Thank you to Erica, Russetta, manager on front desk, maintenance and housekeeping! Hotel is very clean, any issues resolved quickly, and location is ideal! We have stayed here over a dozen times and are planning our next trip in August. A special thank you to Erica and Russetta and front desk manager!

Moins

“Kia is the heart of the property!!”

One name…three letters…KIA! She was phenomenal from the moment I called to inquire about booking at the hotel until the moment we checked out! She went above and beyond to make things go as smoothly as possible during our stay. My dad was having knee replacement surgery and I was so nervous about t… Plus

One name…three letters…KIA! She was phenomenal from the moment I called to inquire about booking at the hotel until the moment we checked out! She went above and beyond to make things go as smoothly as possible during our stay. My dad was having knee replacement surgery and I was so nervous about the aftermath and wanting him to be comfortable. Kia took care of us like a pro! When I was first researching hotels, it was between this hotel and two others. The customer service I got over the phone from Kia made me want to spend my money at her location. The rooms were spacious, clean and welcoming. The lobby is beautiful and so is the gym. There is also a Starbucks on site! Whatever y’all are paying Kia….it’s not enough. She deserves a raise and a promotion. Hell, she should really be in charge. Her customer service was out of this world. Thank you so much for everything Kia!!!

Moins

“Stay at the AC”

I stayed in the Sheraton Chapel Hill to attend a formal event at the University. On the morning of the even once I had showered I realized there was no blow dryer in our room. I called down to the front desk and was told one would be up shortly. Twenty minutes later nothing had arrived. I went down… Plus

I stayed in the Sheraton Chapel Hill to attend a formal event at the University. On the morning of the even once I had showered I realized there was no blow dryer in our room. I called down to the front desk and was told one would be up shortly. Twenty minutes later nothing had arrived. I went down to the front desk and was told that the dryers were locked up and I’d have to wait until the housekeeping manager arrived, which was scheduled after my event. The front desk staff was not trained or empowered to problem solve at all. I had asked if they could retrieve one from a vacant room and it was if I had asked them to cure cancer. I went to the event with wet hair in a ponytail. I had what I thought was a reasonable expectation that if I stayed in the Sheraton, I could groom myself in a way that made me feel comfortable. That was not the case. I’ve stayed at most of the Marriott properties in Chapel Hill and the AC is the runaway winner. The Springfield Suites are a straight but nice stay. The aloft is exactly like every other aloft. The Sheraton looks like it has been recently redone but I would not go back.

Moins