Hilton Beachfront Resort & Spa Hilton Head Island

“A great location, but check your room!”

The staff is wonderful! In particular Khushi and IrFann were outstanding. Khushi handled everything very efficiently. Both were very pleasant and helpful with responding to our questions. Quite an asset! Regarding the hotel, we had an accessible room, which was disappointing, in that the bathroom h… Plus

The staff is wonderful! In particular Khushi and IrFann were outstanding. Khushi handled everything very efficiently. Both were very pleasant and helpful with responding to our questions. Quite an asset! Regarding the hotel, we had an accessible room, which was disappointing, in that the bathroom had no place to place anything. Sink needed to have sides, also no shelves or stands - not good! The rest of the room was ok but minuscule space to hang clothes and no place to “put” things! Also the bathroom door surely needed painting. Hotel on the ocean is great but this room needed some improvements.

Moins

“Would highly recommend!”

I would come back here in a heartbeat. This place was everything I needed for my first trip to HH island. Friendly staff, clean rooms, coffee shop, several restaurants, 2-3 pools, 3 hot tubs, a pool bar, and direct access to the beach! The employee, Keith, was phenomenal and she got me a room with … Plus

I would come back here in a heartbeat. This place was everything I needed for my first trip to HH island. Friendly staff, clean rooms, coffee shop, several restaurants, 2-3 pools, 3 hot tubs, a pool bar, and direct access to the beach! The employee, Keith, was phenomenal and she got me a room with a beach view! Whew! She sealed the deal for me with this hotel! I think Hilton has done a great job with making it's mark on this former Marriott property. I didn't have a single issue that wasn't resolved very quickly. FYI, you have to rent beach chairs and umbrellas from lifeguards but this is a requirement of the island. I brought my own beach chair though and Hilton supplied towels. Now I think the resort fee was unwarranted for this reason, but I'm assuming the resort fee is some kind of requirement for being situated on the beach. They also offer bike rentals here but I didn't take advantage because it seemed over priced. One thing I didn't like was the parking. It was either in a deck or on the surface lot. The deck didn't have an elevator access which was super odd. The surface lot was not convenient and I had to roll my suitcase up a hill. How do people with mobility issues get up there? The parking was in and out, which was convenient and it was only $10/night for self-parking. I think it was $20-$30 for valet. Other than that, it was a great stay and I would come here again.

Moins

“Generally pleasant, but some things need a lot of help especially at the prices we paid”

Our stay at the Hilton Beachfront Resort on Hilton Head Island was generally pleasant. The beds, linens, bathrooms, pool area, restaurants, general cleanliness, and beach access, were all very nice. The staff was extremely helpful and pleasant. It's obvious that Hilton has remodeled some areas like… Plus

Our stay at the Hilton Beachfront Resort on Hilton Head Island was generally pleasant. The beds, linens, bathrooms, pool area, restaurants, general cleanliness, and beach access, were all very nice. The staff was extremely helpful and pleasant. It's obvious that Hilton has remodeled some areas like the bathrooms, lobby and pool deck. The things that reduced our rating to average were the lack of maintenance in some areas such as rust on doors and door frames, carpets that are really worn, room furniture that is in dire need of help, hallways that in some areas are really dingy with holes in doors to meeting rooms. The prices we paid for the room (over $350), the "amenities" fee ($35) and the cost of food ($24 for a small grouper sandwich) and beverages ($11 for a Stella) parking ($10 a day) just don't shout "value". In the end, it's the price of staying here compared to the overall experience that reduced our rating a lot. So, until they really make it all look like it is worth those prices, we probably won't be returning.

Moins

“Review”

Besy and Keith at the front desk were accommodating in switching our reservation when our initial room reserved had an AC issue. They went out of their way to help us. Property seems aged and could benefit from TLC. Internet was very slow and spotty.