Mainstay Suites Louisville Jeffersontown

“Nice Place, Needs Minor Improvements”

The staff are great. They're always willing to answer questions. Toni, Ashley, Siamora and everyone go out of their way to help guests! I don't speak Spanish like the housekeepers, but they are good with translation on the phone apps. They try to help and are friendly. I think issues with rudeness … Plus

The staff are great. They're always willing to answer questions. Toni, Ashley, Siamora and everyone go out of their way to help guests! I don't speak Spanish like the housekeepers, but they are good with translation on the phone apps. They try to help and are friendly. I think issues with rudeness is gone. This used to be a Hawthorn, and some people are used to it. I think this is the best extended stay we have used. Can it use help? Absolutely! It seems to be happening a little. The fitness center is getting attention, and is loaded with options. No, there's no real breakfast. At least the bag-go has some variety. Could use more. Maybe the hotel can put out a simple spread in the breakfast area. Coffee is good and available, and they have water bottles. Juice/milk would be nice. The grounds are generally clear. No worse than you see anywhere else. I like the room, except for a small issue with the microwave. Having items not always available at other places saves us from having to buy dishes and cookware. Plus, they have freebies at the desk anytime you want. The laundry room has vending and plenty of space. It needs help with the smell, but it's still good to use. This isn't a fancy hotel, so don't treat the staff bad for not having all the luxuries. It'll give you a decent place to sleep, relax, and be for a short stay or longer. No, people don't always follow the rule of not smoking in rooms. They sometimes stand by the outside door, and need to move when you come out. This is any place you go. Overall, I'm happy enough here to stay. I look forward to seeing improvements continue.

Moins

“One night in Louisville”

Check in/out was easy. Desk person was pleasant and helpful. Hallway carpet was extremely dirty especially near the elevator. Room was relatively clean. Bathroom was OK with the tub a little discolored from age. Upstairs neighbor was a heavy walker and unfortunately retired late. Breakfast … Plus

Check in/out was easy. Desk person was pleasant and helpful. Hallway carpet was extremely dirty especially near the elevator. Room was relatively clean. Bathroom was OK with the tub a little discolored from age. Upstairs neighbor was a heavy walker and unfortunately retired late. Breakfast was a "grab and go" bag from the front desk and included a nice selection of breakfast items. Hotel is close to I64 and easy to get too. Rooms have indoor entrances.

Moins