Best Western Plus All Suites Inn

“Great experience”

Room was perfectly clean. Breakfast was good. We really enjoyed our stay. It was great to have AC in the heat. Staff was friendly and helpful. We will stay here again. My daughter and I had a bath in the tub. It was great. Thank you so much. Thank-you!

“best service”

This is a good experience about my travel in Santa Cruz. I have a holiday with my family. We have five people, my parents, my wife and my daughter the first day the first day we come here is late at night, but I think the service is very good and a lot of convenient very convenient information Abou… Plus

This is a good experience about my travel in Santa Cruz. I have a holiday with my family. We have five people, my parents, my wife and my daughter the first day the first day we come here is late at night, but I think the service is very good and a lot of convenient very convenient information About this area, for example how to eat how to shopping and how to visit something I think so three days of the last day the old lady I think she retired and she still work. I think she’s very happy to service everybody so I think that that and Polaris now is good .

Moins

“Several problems”

I was not greeted as a diamond member and frequent Best Western guest. The extra pillows I requested were not in my room and we reserved for 3 guests and only had towels for 2. Had to request more towels twice before they arrived. The room was clean and we had a sofa bed in the front room. The… Plus

I was not greeted as a diamond member and frequent Best Western guest. The extra pillows I requested were not in my room and we reserved for 3 guests and only had towels for 2. Had to request more towels twice before they arrived. The room was clean and we had a sofa bed in the front room. There is no pool and the hot tub had no water. The ice machine on our floor was broken and the down button on the elevator had been completely removed with only a hole left and the dregs of black tape that must have previously been used to hold the button in place. There was a very nice expresso machine in the lobby and the self serve breakfast was good. There is a fireplace in the lobby/ breakfast area with couches, chairs and tables. I would stay at the Best Western Plus in Capitola on my next visit to this area.

Moins

“It was ok.”

Room was a nice room with a few issues. When we had housekeeping done in our room, the bed was not remade. We had already pulled the sheets and blankets up before we left our room, but all housekeeping did was tuck in the cover blanket on the sides. They did not tear down the bed and remake it. … Plus

Room was a nice room with a few issues. When we had housekeeping done in our room, the bed was not remade. We had already pulled the sheets and blankets up before we left our room, but all housekeeping did was tuck in the cover blanket on the sides. They did not tear down the bed and remake it. The sheet and blanket underneath the top cover was all messy and the pillows were not fluffed up. The pillows looked the same after we slept on them. That was disappointing. It's always nice to come back to your room with a fresh bed. When we first checked into our room, the bathroom floor had several long hairs that I had to clean up, a dirty wash cloth hanging on the curtain rod, and had to go down stairs to get lotion and more shampoo and conditioner. Had to do this the second night too. Housekeeping was not very good at all. Not impressed with the dirty carpets in the lobby area and stairs either. The front desk did reimburse us with the parking fee because of the issues we encountered so that was very nice.

Moins