Best Western Plus All Suites Inn

“Great experience”

Room was perfectly clean. Breakfast was good. We really enjoyed our stay. It was great to have AC in the heat. Staff was friendly and helpful. We will stay here again. My daughter and I had a bath in the tub. It was great. Thank you so much. Thank-you!

“Exceptionally nice Best Western”

The hotel is all suites. Very roomy and comfortable. The area has a few transients. The parking is $15 but they have a guard present in the area at night. The staff was very pleasant. The morning breakfast was yummy. Any place with whipped cream for the waffles is my hero!

“Several problems”

I was not greeted as a diamond member and frequent Best Western guest. The extra pillows I requested were not in my room and we reserved for 3 guests and only had towels for 2. Had to request more towels twice before they arrived. The room was clean and we had a sofa bed in the front room. The… Plus

I was not greeted as a diamond member and frequent Best Western guest. The extra pillows I requested were not in my room and we reserved for 3 guests and only had towels for 2. Had to request more towels twice before they arrived. The room was clean and we had a sofa bed in the front room. There is no pool and the hot tub had no water. The ice machine on our floor was broken and the down button on the elevator had been completely removed with only a hole left and the dregs of black tape that must have previously been used to hold the button in place. There was a very nice expresso machine in the lobby and the self serve breakfast was good. There is a fireplace in the lobby/ breakfast area with couches, chairs and tables. I would stay at the Best Western Plus in Capitola on my next visit to this area.

Moins

“It was ok.”

Room was a nice room with a few issues. When we had housekeeping done in our room, the bed was not remade. We had already pulled the sheets and blankets up before we left our room, but all housekeeping did was tuck in the cover blanket on the sides. They did not tear down the bed and remake it. … Plus

Room was a nice room with a few issues. When we had housekeeping done in our room, the bed was not remade. We had already pulled the sheets and blankets up before we left our room, but all housekeeping did was tuck in the cover blanket on the sides. They did not tear down the bed and remake it. The sheet and blanket underneath the top cover was all messy and the pillows were not fluffed up. The pillows looked the same after we slept on them. That was disappointing. It's always nice to come back to your room with a fresh bed. When we first checked into our room, the bathroom floor had several long hairs that I had to clean up, a dirty wash cloth hanging on the curtain rod, and had to go down stairs to get lotion and more shampoo and conditioner. Had to do this the second night too. Housekeeping was not very good at all. Not impressed with the dirty carpets in the lobby area and stairs either. The front desk did reimburse us with the parking fee because of the issues we encountered so that was very nice.

Moins