Mainstay Suites Cincinnati Blue Ash

“A nice place nestled away.”

The place is clean and comfortable. We stayed on the first floor and look forward to returning next time we are in Cincinnati. Everything is convenient and there were plenty of outlets. It is a short drive from the freeway but worth the extra 5 minutes.

“reservation issue”

I had a problem with a reservation I had booked online with Reservation.com. After calling the company and not getting the issue resolved, I called the hotel directly. I spoke with Ben, explained my problem, and he was able to resolve the issue in a friendly and professional manner. Thank you Be… Plus

I had a problem with a reservation I had booked online with Reservation.com. After calling the company and not getting the issue resolved, I called the hotel directly. I spoke with Ben, explained my problem, and he was able to resolve the issue in a friendly and professional manner. Thank you Ben for all your help. I will definitely be booking another reservation to stay at the hotel.

Moins

“... A Great Find" for US!”

Native Cincinnatians, we are seniors, visiting from Arizona & found this Choice Hotel lodging to be unusual in that they charged us "up front," had no pool & operated a little differently. Breakfast was a cold, carb-filled, "Grab & Go," which offered nothing we could eat. THAT being said, it was … Plus

Native Cincinnatians, we are seniors, visiting from Arizona & found this Choice Hotel lodging to be unusual in that they charged us "up front," had no pool & operated a little differently. Breakfast was a cold, carb-filled, "Grab & Go," which offered nothing we could eat. THAT being said, it was a great "find" for US! Our son recently moved into a house less than two miles from this Main Stay and we prefer not to invade their privacy and interrupt their routine. Though furnishings were somewhat tired & dated, it was clean, the staff was AWESOME (especially Natalie... SO friendly & sweet), the bedroom (with a very comfortable bed) could be closed off with a door & had its own TV. There was a kitchenette (two-burner stovetop, full size refrigerator/freezer, dishwasher & microwave). The bathroom was well-lit, roomy & the hot water ran quickly in spite of our being in a far end suite which, happily was near an entry/exit door with convenient parking right outside. The guest laundry & fitness room were both open & available 24 hours. This facility is located in a well-maintained, business area near several other, popular, well-known motels. The rates were very reasonable (even with Memorial Day weekend involved) & we felt like we had our own little apartment close to EVERYTHING... especially our kids & grandson. There was an extra $15 a day in various taxes & fees going to every branch of local government.(The "occupancy fee" was perhaps my favorite.) We were required to trade out linen at the front desk but maid service could be requested with more than a week's stay. Also, we received nothing but an email, survey opportunity (actually during our stay); no "review" opportunity. I had to search through their website to find a way to give a review. Their survey format was black print on a blue background which was almost unreadable, suggesting they may hope no one would put in the effort to complete it or they employ very unsavvy tech handlers. We would stay here again as it suited our purpose but as Choice members, this facility is definitely not up to what we consider to be Choice quality.

Moins