The Isle Of Mull Hotel And Spa

“Un séjour magique dans un lieu superbe”

Un premier lieu, nous tenons à souligner la qualité de l'accueil. Au delà du personnel très agréable et professionnel. Nous avons apprécié l'attention qui m'a été réservée, une bouteille de prosecco et deux coupes dans notre chambre à l'occasion de mon anniversaire. La qualité des repas et du bre... Plus

Un premier lieu, nous tenons à souligner la qualité de l'accueil. Au delà du personnel très agréable et professionnel. Nous avons apprécié l'attention qui m'a été réservée, une bouteille de prosecco et deux coupes dans notre chambre à l'occasion de mon anniversaire. La qualité des repas et du breakfast est très bonne, la piscine le matin avec sa vue est très agréable ! Les sales de restauration, le bar, les salons offrent des endroits très cosy...le tout dans une ambiance naturel et scottish bref, peut être parce que je suis française, et que nous vivons dans le sud, ce fut un dépaysement magique ! J'espère un jour revenir !

Moins

“Excellent stay”

It’s always the staff who make a visit special - and the staff were outstanding. The rooms were immaculate and the food and service excellent.

“A mixed bag”

This is potentially an excellent hotel, but it is disappointing that a four star hotel has let itself down in several ways. For us, the worst aspect was that the flow of water in the wash basin tap was virtually non-existent. We fail to understand how the bathroom could have been so beautifully... Plus

This is potentially an excellent hotel, but it is disappointing that a four star hotel has let itself down in several ways. For us, the worst aspect was that the flow of water in the wash basin tap was virtually non-existent. We fail to understand how the bathroom could have been so beautifully refurbished, yet the tap situation had apparently just been left. The window would not close : it was rotten. It would be a disaster in the winter, and we question how such windows could have been neglected during the refurbishment. We actually asked ourselves if we had drawn the short straw to have been allocated such a room, and why it was so expensive. But the toilet and shower were excellent. The food was excellent and the staff friendly. We were surprised, and disappointed, that our bed was a double rather than a king size, something which we hadn’t come across before in a four star hotel, and we were also surprised that no offer of help was offered with our luggage despite having to negotiate housekeeping trolleys in the corridors. . We did not have a sea view. Despite these disappointments, we enjoyed our stay, thanks to the pool and the hotel’s convenience.

Moins