Gorse Hill

“Wouldn't personally pay to stay!”

Stayed as part of a conference booking. Mixed views not just from myself but those who were attending the conference. The evening dinner was average. Seated with no bread on the table which we found odd. Our starter was Smoked pate which came with nothing to put on the pate on, normally you wou… Plus

Stayed as part of a conference booking. Mixed views not just from myself but those who were attending the conference. The evening dinner was average. Seated with no bread on the table which we found odd. Our starter was Smoked pate which came with nothing to put on the pate on, normally you would be served pate with toast or similar. This is where the bread would have come in handy. We had to ask the waitress if we could have some bread to which she said she would need to check. When the bread finally came out, 9/10 of us who had the pate had eaten! We weren't blown away by the main course. It was ok, but for the cost nothing spectacular. Bedrooms average. Again for what you pay I'd at least expect some amenities in the room, bottled water for one. From the outside walking the courtyard corridors it's obvious the place needs a lick of paint. It doesn't scream to me luxury. The staff I have to say were extremely friendly, and very attentive. We stayed at the hotel due to location. I personally wouldn't pay to stay here, for the cost I feel it's overpriced especially when there's better 4* hotels in the area which are luxury from top to bottom.

Moins

“A hotel with great front-of-house service, but the rooms lack comfort and quality, falling short on accommodation”

Gorse Hill is a hidden gem on the outskirts of Woking, offering a taste of elegance in a tranquil woodland setting. Once a private residence, this 4-star hotel certainly lives up to the grand expectations set by its website, with an impressive entrance and ample parking that immediately sets the to… Plus

Gorse Hill is a hidden gem on the outskirts of Woking, offering a taste of elegance in a tranquil woodland setting. Once a private residence, this 4-star hotel certainly lives up to the grand expectations set by its website, with an impressive entrance and ample parking that immediately sets the tone for your stay. Nestled in greenery, the location itself is a breath of fresh air. Upon arrival, check-in was swift and seamless. The staff were not only professional but genuinely warm and attentive, making every guest feel special from the moment they walked in. Throughout my stay, the team consistently delivered top-tier service, creating a welcoming atmosphere that added to the charm of the property. However, when it comes to accommodation—the core of any hotel experience—Gorse Hill unfortunately fell short. It seems that while the hotel excels in hospitality and event management, the same focus has not been extended to the rooms. As with many properties that position themselves primarily as event venues, it felt like the accommodation was an afterthought. A quick glance at the hotel’s website reveals that rooms rank fifth on their list of offerings, reinforcing this impression. During my stay, the hotel was fully booked due to an event, leaving no opportunity for a room change despite my request. Sadly, my room showed clear signs of wear and neglect: from scratched doors to a malfunctioning bath and shower, topped off with dust, mold, and cobwebs. The room lacked the comfort and cleanliness one would expect, making it a space to spend the bare minimum time in. While external noise wasn’t an issue, internal soundproofing was poor. I could clearly hear kitchen activity as early as 5 AM, which disrupted the peacefulness of the setting. To add to the inconvenience, hot water pressure in my room was almost non-existent, taking up to five minutes for a mere trickle to warm up—a problem not shared by the public-facing areas of the hotel. In summary, Gorse Hill is an ideal venue if you're attending a function or event, where the service and surroundings will enhance your experience. But for a restful stay, the accommodation leaves much to be desired. I’d suggest exploring other options before committing to an overnight visit.

Moins